Frequently Asked Questions
Most frequent questions and answers
It typically takes 1-2 days to create your avatar, excluding the time for outfit confirmation, reprints, and edits. If there are design errors or the need for re-editing, it may take longer.
For international orders, your delivery usually takes 3-10 days after we send your product. Please keep in mind that your order has to go through your country’s warehouse, which may cause some extra wait time. Once your order leaves our warehouse, shipping delays may happen due to reasons beyond our control. Unfortunately, we can’t speed up this process. To track your package or get an estimated delivery time, reach out to the carrier.
We recommend ordering 3 weeks in advance to ensure on-time delivery.
Yes, we do offer international shipping. Prices may vary depending on your location, so please refer to our shipping policy for details.
Choose the perfect size for your custom figurine from our three options: Small (2 inches/5cm), Medium (3 inches/7.5cm), and Large (4 inches/10cm). If you have a specific size preference not listed, feel free to contact us to discuss your custom request
If you’d like to design avatars from other games, not just ROBLOX, please reach out to our customer service for assistance.
Our figurines are best as display items. While they’re made of sturdy material, they can be delicate and are not designed for constant handling. Treat them with care to keep them looking great.
Certain accessories might make your figurine unbalanced. To fix this, we recommend using double-sided tape to keep your figurine upright.
Currently, our figurines don’t have movable limbs.
To care for your avatar, gently wipe it with a damp cloth and soapy water.
The final product may not be an exact replica of the digital file because some designs may not translate well into a physical form. We may need to modify thin or floating accessories to ensure they can be 3D-printed.
Here are some things we cannot include in your figurine:
- Gears: We cannot add gears as they cannot be imported into Roblox Studio.
- Certain floating accessories: For most floating accessories, we’ll either shift them down to the figurine’s main body or print them separately upon request. However, we cannot print floating accessories with many small, disconnected floating bits.
- Certain thin accessories: We will remove certain parts of thin accessories if they cannot be thickened.
Other things to note about accessories:
- Accessories with an outline or outer layer may have a different look. The top layer will be flattened on the figurine, showing the see-through outer layer’s color.
- Some accessories with transparent or translucent elements may be affected.
- There may be other accessories not mentioned here that are not optimized for production and may have missing elements in the 3D file of your character.
You can send us a message on our social media, and we’ll respond to you.
Our figurines are crafted from photosensitive resin.
Larger figurines can better capture all the details, providing a more accurate physical representation of your in-game character. Keep this in mind when selecting your figurine’s size.
Currently, we only accept PayPal, but we’re working on adding more payment options in the future.
Our figurines are custom artworks, which means they are non-refundable.
After we ship the product, you can find the tracking number for your order on the page of your account. Click the ‘Tracking’ button to monitor the shipment status.
Please wait for 48 hours for us to confirm your successful order before making any changes to your character’s look. This allows us to ensure the right design is captured. Failing to do so may result in a different design.
We are not an official reseller. We want to make it clear that we are not affiliated with Roblox or Roblox Corporation. We use player-customized designs, and we don’t sell anything that is available through their official resellers, as these are protected by copyright laws.
